Customer Care Assistant

Gentoo Homes is a responsible builder that understands housing development isn't just about constructing modern homes with great specifications in desirable locations but creating sustainable homes and establishing new communities. As part of the Gentoo Group, we re-invest all our profits into supporting the wider Group initiatives. We have a range of existing developments across the Northeast and some exciting new developments in build, to find out more please visit www.gentoohomes.com We are expanding our Customer Care Team and are looking to recruit two Customer Care Assistants who will deliver a first-class customer experience, to all Gentoo Homes Customers during the two-year customer care warranty period. You will be part of a team working alongside the Construction Team and Sub - Contractors to ensure all defects are recorded and repairs are complete on time. The roles on offer are on a fixed term contract initially for 12 months and candidates must hold a full UK driver's
licence to fulfil the requirements of the role. Working hours: Monday - Thursday 8.30 - 5.15 Friday 8.30 - 12.30 We are looking for individuals who are passionate about customer service, and who can demonstrate previous experience in providing first-class customer service to internal and external customers managing enquiries using multiple communication channels, including telephone, website queries and email. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers Act as the first point of contact for all Gentoo Homes customers. Work closely with the Customer Care Coordinators to ensure Customers are updated on time. Answer all incoming calls and emails. Record all customer defects on our defects management system. Respond to all incoming enquiries either via the website, email or telephone. Prioritise customer requests based on need and urgency. Diarise
weekly customer calls to confirm customer availability and appointments. Arrange Customer visits as and when required. Work closely with sub-contractors to ensure customer appointments are booked and works are complete. Undertake administrative tasks as and when required. Provide support and assistance to the Management Team.

A full UK driver's licence. Demonstrable experience communicating with customers through multiple methods including, phone, letters and emails. The ability to demonstrate ownership, accountability and responsibility for customer issues in a previous role in a fast-paced customer environment. Organisational, written, communication and time management skills developed in a professional working environment. Demonstrable administrative and diary management skills with a good understanding and working knowledge of Microsoft applications.

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Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Gentoo Homes has over 15 years' experience and expertise in property-related activity ranging from regeneration and modernisation to new build schemes.
Since 2001 we have built more than 3000 new homes and are now one of the North East's most successful housing developers.
We are a responsible builder who understands that property development isn't just about constructing homes with a great specification in a sought-after location, but, creating modern, sustainable homes our customers and future generations will be proud to call their own.
As a part of the Gentoo Group, we're a profit for purpose business and reinvest back into Gentoo's Affordable Housing Programme.