Customer Communications Executive

As our Customer Communications Executive, you'll be at the heart of our mission - shaping how we talk to our customers and ensuring every communication is clear, engaging, and true to our easyJet holidays tone of voice. You'll create content for emails, text messages, chatbots, and our website, supporting customers across the UK, Germany, and Switzerland. With your excellent written and spoken German, you'll also ensure smooth and market-relevant translations for our German-speaking customers.

Reporting to the Customer Communications Manager, you'll work across teams to make exciting ideas a reality, from creating fresh, on-brand communications to helping transition to a new platform for automated messaging. You'll also be part of our 24/7 on-call roster, helping handle incidents or disruptions.

This is more than just a job... it's a chance to help deliver unforgettable holidays and make a real impact. This role is initially offered as a 12 month Fixed Term Contract.

We are recruiting for somebody who is fluent in English and German, passionate about travel, and ready to help customers enjoy brilliant holidays to join us as a Customer Communications Executive at easyJet holidays. We're growing fast and expanding into new markets, which means we need exceptional people to join our team., We're looking for somebody who is fluent in German and great with words. We'd love it if you have experience in copywriting - whether that's in PR, marketing, customer comms, or content creation, however if you don't but you're fluent in written and spoken English and German, have a talent for creating clear, engaging writing, and are passionate about communication, we'd still love to hear from you, and experience with CMS systems like Sitecore and email template building would be a bonus.

What really matters is that you're organised, can juggle multiple priorities, and stay calm under pressure when deadlines are tight. If you're eager to learn and thrive in a fast-paced environment, this could be the perfect role for you!

Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.

In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone - and to do this we're building remarkable teams with modern ways of working.

By joining us you'll be part of the UK's fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You'll be given autonomy to do your job, a platform to share your ideas, and you'll get to work with the very best people in the industry - all to create experiences that customers will remember forever.

Make a difference with your next role. Make it easyJet holidays.

In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme and a 5% pension contribution. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.

You'll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.

At easyJet holidays, we create unforgettable experiences for our customers, we strive to do the same for our people. As such we're committed to supporting our team with development opportunities and a welcoming atmosphere.

The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.