Customer Contact Advisor - Porsche
Dekra Automotive Ltd, Silverstone, Northamptonshire
Customer Contact Advisor - Porsche
Salary not available. View on company website.
Dekra Automotive Ltd, Silverstone, Northamptonshire
- Full time
- Permanent
- Remote working
Posted 1 week ago, 22 Mar | Get your application in now before you're too late!
Closing date: Closing date not specified
job Ref: 42b7f8bb520b4191820b4e433e8d8d45
Full Job Description
- Receive calls and correspondence which may be requests for information, booking requests or amendments, ensuring compliance to agreed departmental SLA & KPI's.
- Handle all calls and correspondence from both internal & external customers professionally.
- Fulfill outbound call activity as required ensuring that business and customer requirements are met.
- Accurately update the Porsche Customer database (C@P) as required.
- Treat every contact as an opportunity to cleanse and update the PCGB customer database
- Process payments via an online system.
- Process and fulfil customer invitations following their purchase of a Porsche model.
- Build up and continuously update individual specialist knowledge in relation to the Porsche products and PCGB strategy.
- Conduct PEC reception duties by providing a high standard of face-to-face customer interaction (1 in every 5 weeks)
- Meet and greet guests as they enter the building.
- Communicate professionally with internal and external customers, managing all requests thoroughly and promptly, using all resources available to ensure effective, timely and appropriate resolutions.
The ability to demonstrate experience of working within a Customer Service environment - The ability to provide excellent customer service both over the telephone or face to face
- PC literacy and excellent VDU/keyboard skills
- The aptitude and desire to gain good all-round product knowledge This is a fantastic opportunity for someone who displays ambition and drive who wants to build on their career and progress within a global, market leading organization.
DEKRA is the world's leading vehicle testing and inspections organisation, with over 47,000 employees in more than 60 countries. The core activities of the global DEKRA business involve vehicle inspections and testing, automotive solutions and claims management. In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.
Salary: Up to £26,750K DOE Contract: Permanent Hours: 37.5 hours per week, Monday to Friday Hours will be on rotational basis: Shift patterns: 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30, You will also be required to work 4 weekend days per year to support events., Confidential Full Time EC3A 3DE Salary From: £35,000 Per Year Salary To: £40,000 Per Year View Job 3 hours ago Our mission is to promote equality, diversity and inclusion in the workplace. EDIJobs aims to find opportunities and reduce barriers for everyone, particularly those in under-represented groups. The EDIJobs Team
Direct job link
https://www.jobs24.co.uk/job/customer-contact-advisor-porsche-124809842