As a Customer Contact Officer, you will manage repair requests, diagnose issues, and prioritise different tasks. Your responsibilities will include recording accurate repair requests, authorising emergency works, and identifying rechargeable repairs. You will coordinate with surveyors and contractors, monitor progress, and assist tenants in resolving minor issues. Additionally, you'll schedule appointments, handle invoice payments, and ensure accurate data recording and reporting.

We are looking for a candidate with a strong administrative background and excellent working knowledge of MS Office. Your ability to effectively use your initiative when dealing with challenging situations is essential as this role involves predicting resource needs and maintaining high customer satisfaction through effective communication and problem solving.

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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .