Customer Experience Coordinator

Here at Papworth Trust, we’re proud to make things personal. If it matters to our customers, it matters to us. We’re recruiting for a brand new role to support our drive to deliver a proactive, positive and impactful customer complaints service.
As Customer Experience Coordinator you will be instrumental in coordinating the customer complaints process and working with colleagues across the organisation to identify key trends and service improvements.

Strong interpersonal skills and the ability to communicate well with a wide range of people both internally and externally.
Ability to analyse and interpret information and present data in a clear and accessible way.

Good organisational skills to plan and manage own workload.

Strong IT skills including good working knowledge of Microsoft Excel.

Papworth Trust is a leading disability charity. Our vision is a world where disabled people are seen for who they are, and our mission is for disabled people to have equality, choice and independence.

What you’ll get in return:
• 25 days holiday plus bank holidays
• Inclusive employee assistance and wellbeing support
• Company sick pay
• Pension scheme
• Health cash back scheme
• Opportunities to recognise and be recognised and rewarded with our Values in Practice reward and recognition scheme
• Cycle to Work scheme
• The chance to have your voice heard as part of our employee forum and colleague experience group