We are looking to recruit people to join us in our ambition for growth, and to help people live happy, independent lives with our life saving services. As part of the AXA Group, Taking Care provides around the clock support to almost 100,000 people.
You will effectively process and convert incoming/outgoing warm sales leads through all channels and taking payments as required. No hard selling is involved; it is very much about matching the needs of the customer and identifying opportunities for other products and/or services.
You will be selling our products to vulnerable clients which are best suited for them and their personal needs. It would be desirable for the you to have experience of working with vulnerable customers and or experience of medical terms and conditions. You will need the ability to show empathy and patience towards our customers with an open, friendly attitude.
What does a day in the life of our Customer Sales Advisor look like?
No day is the same and we need someone to join us who can be flexible and adapt to changing situations with the ability to multi-task effectively. To give you an idea a typical day will include:
- Pro actively and efficiently call handling in line with business needs
- Achieving personal and performance targets
- Achieving 'Excellent' Call quality
- Processing payments from customers
- Order collateral as required for prospective clients and following up as per KPIs
- Completing all pre-agreed follow up calls
- Completing administrative tasks
- Carrying out additional or following up outbound calling as required
- Maintaining good working knowledge of products and key benefits to ensure customer choice and needs are considered during sale
- Identifying and maximising opportunities
- Using emotional intelligence to address concerns by customers to keep them engaged in the sales process
- Maintaining and developing own competencies and skills by using our Learning Management System (LMS)
Development and Training our people is really important to us, however our Customer Sales Advisor will need to have the following skills and experience to be able to perform the role

Are you from a customer sales background, motivated, caring and enthusiastic and keen to learn?, Educated to GCSE level
Experience:
- Having experience of a telephone/conversational selling style and having worked in a call centre environment for 1+ years are essential to this role
- B2C and conversational selling experience
- Excellent sales/conversion rate
- Working as a team to achieve goals
- Targets/KPI's
- Call quality assessments
- Addressing Concerns to drive sales
- Telephone/conversational selling
- Microsoft Office Packages
Skills:
- Time management/multi-tasking
- Flexible and adaptive to change
- Excellent telephone manner
- Attention to detail
- Ability to work to targets/KPI's
- Positive attitude
The role will be subject to a Basic DBS check.

Caring for our customers is at the heart of everything we do. We love what we do and are proud of the service we provide to make a difference to our customer's lives by providing them with independence and security.

We are part of AXA Health and have huge ambitions to grow and enable people to live more happily and healthily in their own homes.

At Taking Care you will feel valued as an employee. We have a unique culture and we want to recruit people who share our values and who can contribute to our continuing growth.

We promote a culture that recognises, develops and rewards talent, each individual within our business is important to us and their contribution to the business success.

Our ambition for growth means we have lots of opportunities to join the team - for you to bring your skills and experience and make a positive impact on how we develop our business.

Take a look at our vacancies below, and come and join an amazing place to work., We understand that starting a new job can be daunting. At Taking Care we have a family culture that supports our staff and customers. We are determined to keep this despite our growth - it's important to us.

Taking Care has solid foundations with over 35 years' experience and a set of values that run through everything we do.

Our people help us support our most vulnerable customers, and in return we want to support them. We are continually looking at ways we can improve how we look after our people and recognise the great work that they do., We currently have an amazing opportunity to work alongside our friendly sales team as a Customer Sales Advisor based at our modern, Covid secure office in Aperture, Pynes Hill, Exeter. Joining us on a full time, permanent basis working 35 hours per week, you will receive a competitive salary of £25,829.27 per annum with realistic bonus potential of £4,800 per annum plus company performance bonus.
Hours: Monday-Friday, rota to be discussed, could be 9-5 or 10-6.
Once probation and training are completed satisfactorily, there may be the opportunity to work from home on some days.
Caring for our customers is at the heart of everything we do. We love what we do and are proud of the service we provide. We have a great family culture and support and value our staff and customers.