To open and administer On-line and Direct savings accounts
To open and administer Electronic and Manual ISA accounts
To process all external and internal customer instructions and requests accurately to meet Department service standards
To deliver excellent customer service
To comply with all regulatory requirements

To have a good understanding of the Department Risk and Control measurement framework and to know how they contribute to maintaining and delivering effective risk management
To work as part of the Team with collective responsibility for completion of all team tasks to agreed service levels
To continually develop own skills and to maintain ongoing personal development plan
To maintain an up to date understanding of all processes and procedures and to understand how each task fits into the wider picture

The skills and experience required are:

Excellent administration skills to deliver good Customer outcomes
Able to communicate effectively, both verbally and in writing with a variety of different audiences to include outbound Customer calls as required.
To provide technical product information and support to colleagues in other areas of the Society.
Strong attention to Detail
An ability to identify and suggest improvements to existing processes or procedures which deliver a service or efficiency gain
Be flexible to respond to Business needs with the ability to respond positively to working within a fast-paced environment

Are you devoted to delivering great customer service with a passion to make a difference? If that sounds like you, then we have your next new challenge waiting for you.

We are currently recruiting for a Customer Service Administrator to join our Savings Administration team. You will play a key role in opening on-line accounts and dealing with all administration relating to Customer's savings accounts (including ISA Transfers), delivering 'Right first time' solutions. You will also work closely with Telephony and the Branch Network to answer queries where required.

At the West Brom you'll have every opportunity to take the next step and keep moving, we're well known for providing excellent development support and always promote from within wherever possible.

We wholeheartedly believe that our people are our greatest asset, that's why in addition to your salary you will be rewarded with a wide range of other benefits:

Generous annual leave starting at 25 days + 8 bank holidays, (pro rata)
Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)
Social club membership - dozens of discounts available for a wide variety of family days out and events
Performance related pay scheme
Corporate health plan with the option to include family members
Discounted travel cards
West Brom staff car scheme
Life assurance provided by the Society at 4 times your salary

When we say our people are the West Brom's biggest asset that doesn't mean just viewing them as employees. We also recognise they have a life outside work, one that has responsibilities and rewards which the Society respects and supports in ways that aim to bring the best out of them. We operate flexible/hybrid working at our Head Office, our Recruitment team will be happy to share further details of this with you if you are interested in applying for a role.

Why choose the West Brom?

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom's biggest asset that doesn't mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.