Customer Service Adviser (Gr 5)

Rate is not negotiable- please do not submit anyone who won't accept the rate on the order. The role will involve office working whilst training with flexibility on hybrid once up to speed.

This role will be a minimum of a 5 month placement in Sutton Council's Customer Experience Contact Centre, the ideal candidates will have the following skill and experience.

Role requirements:

Contact Centre and basic business administration
Dealing with a variety of resident enquiries for services offered by the local authority eg Waste Services, Homeless and Highways.
Managing complex calls and emails in a professional and timely manner
Flexible hybrid working including a minimum of 1-2 days in the office after training.

Excellent verbal and Digital communication skills
Experience and confidence in using contact centre technology
Experience in a local authority environment
Experience in customer service environment
Local knowledge of Sutton Area would be beneficial