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Customer Service Advisor

WeFlex Ltd.

Customer Service Advisor

£267000

WeFlex Ltd., West Acton, Ealing

  • Full time
  • Permanent
  • Onsite working

Posted today, 29 Sep | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 33bce06abab3432baa29551484bb5235

Full Job Description

  • Providing exceptional customer service, promptly addressing inquiries and resolving issues
  • Engaging in face-to-face, email and phone interactions with customers when necessary, exhibiting professionalism and empathy while addressing their inquiries or concerns directly
  • Trained to maintain collections activities to ensure timely payments and reduce delinquency rates
  • Collaborating with internal teams to resolve customer-related issues
  • Initiating outbound contact attempts via email, SMS, and telephone to assist customers facing financial difficulties
  • Staying updated on industry trends and best practices in customer experience and collections management
  • Liaising with various departments within WeFlex, including Fleet/Support, Finance, and Sales
  • Undertaking ad hoc duties in support of strategic and change projects
    • If you are passionate about customer service and have a desire to contribute to the electric vehicle revolution, we would love to hear from you. Join us at WeFlex Ltd. and be part of our mission to make electric vehicles accessible to all.

    We are looking for a candidate with:
  • A friendly personality
  • At least 1 years customer service
  • Excellent organisation, communication (oral and written) and interpersonal skills
  • Proficient in using MS Office (including Excel) and CRM software
    • Nice-to-have skills/knowledge:
  • Knowledge of electric vehicles and the ride-hailing industry

    WeFlex is at the forefront of the electric vehicle revolution - and our mission is to make electric vehicles accessible - starting with the ride-hailing market (e.g. Uber and Bolt).

    Salary: £25,000- £27,000 p.a. base salary depending on experience.
    • Bonus: Discretionary performance related bonus scheme in place (capped at 10% annual base salary) following probation, paid quarterly. Pension: Statutory pension scheme.