Customer Service Advisor

We have an exciting opportunity for a Customer Service Advisor to join our Customer Service team in Whiteley. You will be responsible for delivering exceptional levels of service over the phone to Onecom customers ensuring that every communication is both a professional and positive experience for our customers. You will be responsible for confidently handing customer queries promptly, balancing the needs of customers and the business., + Acting as the key "middle person" coordinating with the customer, the mobile network and our suppliers and couriers
+ Providing support to our customers, our sales teams and members of your own team
+ Responding promptly to customer queries via telephone, email, and web chat, working to a "first call" resolution target
+ Handling and resolving queries including, but not limited to: billing issues, tariff changes, order updates, roaming queries, network issues and technical device challenges
Onecom Perks and Benefits:
Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year
Birthday Break: Day off for your birthday, during your birthday month
MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks
Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme
Wellbeing: Discounted Gym membership, free online workouts, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support
Pension: We offer 9% combined pension contribution
Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support
Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption
Rewards: Quarterly employee reward programme and annual awards

+ You're personable and confident
+ You're passionate about providing an excellent service with every customer interaction
+ You're got brilliant IT skills and an interest in technology
+ You've got excellent communication and organisational skills
+ You always see a task through to the end, ensuring full ownership, going the extra mile for your Customer
+ You have a creative approach and are self-motivated
+ You've got excellent communication and organisational skills and you can plan and prioritise your workload
+ You're a team player, who enjoys working with people
+ You can work to tight deadlines, getting your work done reliably with minimal supervision
+ You can work well under pressure and remain clam in stressful situations
+ You like dealing with a wide variety of tasks including customer escalations, and you're good with living outside of your comfort zone
+ You're a champion of the Onecom core values: Innovation, Integrity, Ambition, Knowledge, Inspiration

Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.
We've built an award-winning team of 750+ ambitious, inspiring and innovative individuals.
We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now.
Equity, Diversity & Inclusion
Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives.
Notice to Recruitment Agencies
Onecom operates a direct sourcing model and does not accept speculative CVs.
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