Customer Service Advisor

We're looking for Customer Service Advisors to join our Anglian Water team based in Huntingdon, Hours: 37.5 hours per week - some flexibility on hours available if desired, just let us know when you speak to us What will you be responsible for? As a Customer Service Advisor, you'll be working within the team who deliver the household and business metering programme which includes installations or new meters, replacement, audits and any trails that may be required. They also lay new or diversion water mains as well as connections to new or existing developments. Your day to day will include:

• Act as a key interface with our customers by planning and making appointments and gain in-depth insight into their concerns, issues, whilst feeding this back to the business
• Liaising with customers, dealing with questions and queries, and redirecting them to the correct teams
• Ensure system and databases are updated and provide analysis to a range of stakeholders to assist with performance management reviews against agreed levels of service
• Assist with the scheduling and planning of works
  
  Experience within a customer service environment, particularly over the phone within an office/ depot
• Excellent IT and communication skills
  
  Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.