Customer Service Advisor

In the role of Customer Service Advisor you will be responsible for:

• Administering customer accounts which includes customer master data and price maintenance, timely investigation and resolution of customer invoice queries and complaints
• Proactively seeking to improve payment and DSO performance (days sales outstanding) by working closely with customer Accounts Payable departments
• The role also requires cross functional working relationships to ensure all aspects of the customer experience is maximised to its full potential
  
  The ideal candidate for the role of Customer Service Advisor will have experience of:
• 2 years experience in a customer service/accounts role
• Self motivated
• Customer focused
• Effective use of questioning and listening to establish customer needs
• Able to build relationships and trust by providing solutions
  
  At Tarmac, 'who you are' matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. Tarmac is the UK's leading sustainable building materials and construction solutions business. Our innovative products and solutions not only deliver the infrastructure needed to grow the UK economy today but also help to create a more sustainable built environment for the country's long-term future.
We are currently looking for an experienced Customer Service Advisor to join our friendly team in Bawtry, Doncaster. The site is easily accessible from Rotherham, Worksop, Retford, Gainsborough, Scunthorpe, Thorne, Sheffield, Barnsley and the surrounding areas. Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it's important that our people come from a variety of different backgrounds, therefore prior technical experience isn't always necessary for success.

Along with the role of Customer Service Advisor, we additionally offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:
• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice, and Menopause
• Training and development opportunities, Salary Competitive Salary + Benefits Package