Customer Service Advisor

As a Customer Services Advisor, you will be the friendly face and helpful voice that our customers rely on. From answering questions, providing course information and supporting our students with daily queries to working collaboratively with our curriculum team to process part-time applications and enrolments. You will play a crucial role in the outstanding experience our students and visitors receive when they come to Wiltshire College & University Centre.

• A genuine passion for helping others and a positive attitude that shines through in every interaction.
• Excellent communication skills, both verbal and written. Your ability to communicate on all levels will be key.
• Strong problem-solving abilities and the ability to think on your feet.
• Empathy and patience - you understand that every customer is unique and deserves your full attention.
• A desire to learn and grow in a fast-paced, dynamic environment.
• Knowledge and demonstrable experience within a customer facing role and be able to evidence your understanding of the importance of quality. Your ability to communicate on all levels will be key.
• A flexible and positive approach and have a strong ability to manage a substantial workload.
• Excellent IT skills.
• Level 2 (GCSE A-C) qualification or equivalent in English and Maths.
  
  Competitive salary.
• 30 days', pro rata annual leave for Professional Services Staff (plus bank holidays and additional closure days over the Christmas period).
• You will be automatically enrolled into the Local Government Pension Scheme.
• You will have access to our employee assistance programme (EAP) and enjoy other benefits such as discounts with a wide variety of retailers and free car parking onsite.