Customer Service Advisor

Rochdale Council

Rochdale

£24,790 to £25,183

Fixed

FULL_TIME

31/03/2025

External candidates applying for this post you must be a Rochdale Resident who lives within the municipal boundaries of the Borough of Rochdale.

We are the Corporate RBC customer contact centre, we operate Monday to Friday, 08:30 until 17:30 operating a shift system. We are offering the opportunity to work within a diverse and dynamic team. We welcome applications from individuals wishing to help our residents to access numerous Council services.

We are looking for an Advisor to provide residents with help, advice and information about Council, non-Council Services and related services via the telephone, email. To resolve and record customer enquiries and where required to signpost or pass on (via workflow) enquiries which require specialist officers. To provide a high standard of customer service to customers contacting the Council.

To apply please demonstrate how you meet the 5 essential requirements of the person specification, document attached below. We suggest that when completing your application form, you use the person specification criteria as headings then give an example.

Only candidates who meet all the 5 essential requirements will be invited to interview.

This is a re-advertisement. Previous applicants need not re-apply.

Previous experience within a Contact Centre environment is preferred but not essential.

Unfortunately we are unable to offer sponsorship for this role.