As a Customer Service Advisor, you will assist in ensuring the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry leading in service levels to students, parents and stakeholders A detailed job description can be viewed . If the link does not work for you, please copy and paste the following URL into your web browser, As part of our commitment to safeguarding, depending on the nature of the role, successful candidates may be subject to an enhanced Disclosure and Barring Service check. Application Support If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team Disability Confident Scheme and Reasonable Adjustments At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond. We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status. Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview. Our Employee Resource Groups We proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, Kaplan Ability, Kaplan Women and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company.

Possess excellent oral and written communication skills Demonstrate an ability to engage with customers and colleagues alike in a positive, friendly manner Embrace the 'more than just a room' philosophy of Kaplan Residences Have a passion for customer care and a sensitivity to students needs Have experience in a customer facing environment Have experience of working in an effective Health & Safety culture in line with legislation Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan's internal management systems Offer flexibility in working hours Demonstrate an appropriate level of discretion in respect of confidential information encountered in the course of the role Essential skills/ experience Experience in customer service, hospitality or student service provision, ideally accommodation Teamworking skills Ability to work on own initiative Ability to prioritise workload and meet deadlines

Part of Kaplan Inc., one of the world's most diversified education businesses, is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: 36 days annual leave

• Big discounts on Kaplan courses for you and your family 24/7 confidential helpline providing counselling and other support services Company pension contributions Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels Medicash Health Cash Plan
• Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.