Customer Service Advisor

At Curo, we take pride in being the first point of contact for our residents and the wider community. Our Customer Service Advisors are the voice of Curo - and we need people who care about making every interaction count. This dynamic role puts you at the heart of our organisation. Working as part of our supportive contact centre team, you'll handle a diverse range of enquiries across multiple channels, helping resolve issues and making a real difference to people's lives every day. You'll connect with our residents, contractors, and sometimes the wider public, providing solutions and support when they need it most. What you'll be doing

• Answering inbound calls, WhatsApp messages, texts, emails, and social media enquiries
• Handling and resolving customer queries at the first point of contact wherever possible
• Using multiple systems simultaneously to find information and update records
• Managing occasionally challenging situations with empathy and professionalism
• Providing advice and guidance on a wide range of housing-related matters
• Directing complex queries to the appropriate teams when necessary
• Working in a fast-paced environment where no two days truly are not the same
  
  We value transferable skills from various backgrounds - whether you've worked in retail, hospitality, call centres or other customer-facing roles, your experience could be perfect for this position.
Essential:
• Experience in a customer service environment with proven problem-solving skills
• Strong communication skills - both verbal and written
• Ability to multitask and manage your time effectively
• Resilience and patience when dealing with challenging situations
• Computer literacy and ability to learn and use multiple new systems quickly
Desirable:
• Experience working in a contact centre or housing environment
• Knowledge of social housing or related sectors
• Ability to remain calm under pressure
  
  Beyond a salary of £24,743 and the chance to make a difference every day, you'll get:
• A salary increase to £28,920 on successful completion of key milestones during your probationary period
• 26 days annual leave per year (plus bank holidays), increasing to 29 days
• Your birthday off as an extra holiday
• Up to 10% matched pension contribution
• Hybrid working (3 days in office, 2 days at home)
• Flexible benefits which might include a Health Cash Plan
• Access to an Employee Assistance Programme for your wellbeing
• Access to many different career and development opportunities across Curo, once you have been in post for 18-months., Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. We're one of the largest housing associations in the South West and an expanding house builder, using our profits to create more affordable housing in our communities.
Our values are at the core of how we work. We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers. We're proud to say that since 2016 we have been ranked by Best Companies as being in the UK's top 75 Large Companies to work for. We're also listed in the top 10 best housing associations to work for in the country, and among the top 25 best companies to work for in the South West! One more thing We provide homes and services to a community that is diverse. We recognise that we need to do more to ensure that the colleagues in our organisation better reflect and understand the community we serve and for that reason we particularly welcome applications from any diverse background and abilities. We are also a recognised 'disability confident' employer. If you think you are right for this role, we encourage you to apply! If you need support to assist you to make an application or attend an interview, then please email our recruitment team at and we will be happy to help. Curo Group

Your working pattern You'll begin with 4 weeks of training (09:00-16:30), then move to regular hours (08:30-17:00) before transitioning to our shift pattern. This includes rotations between 08:00- 16:30, 08:30-17:00, 09:30-18:00, and one day per week 11:30-20:00. About the interview process Our selection process includes an interview, a psychometric assessment and two assessed exercises. Interviews are conducted in-person at our Bath HQ, and you should allow for 1.5 hours. Full details are shared in advance. About Curo We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.