Join Thrive Homes as a Customer Service Advisor and play a pivotal role in providing comprehensive support and guidance to our valued customers. Utilise various communication channels to ensure that our customers receive the assistance they need. If you're ready to make a difference and be a customer champion, we want to hear from you! Other Responsibilities:

• Providing a compressive range of advice, guidance, and support for our internal and external customers in line with business and team objectives - via different channels i.e. digital services, (inbound/outbound) email, text, phone, and written correspondence.
• Managing customer expectations in line with Thrive's Service Offer and adherence to policy.
• Diagnosing repair requests and scheduling work for repairs and home visits for relationship managers and property services.
• Advising Customers on housing and property related enquires - to achieve resolution at FPOC.
• Advising both internal and external customers on all housing-related matters.
• Escalate ongoing issues, H&S, and compliance - to ensure the relevant business function is informed.
• Collaboration and support across the team, Relationship and Property Services, and wider business to achieve resolution of issues.
  
  Having tangible experience in applying customer service or business administration qualifications is important for this role.
• It is essential to have similar experience within a customer service or repairs role. Additionally, a background in housing would be beneficial.
• Excellent communication and active listening skills are essential for effectively engaging with customers.
• Strong problem-solving abilities, including the capacity to analyse complex issues and provide innovative solutions, are a must.
• A positive, empathetic attitude and the ability to adeptly handle a diverse range of customer interactions while maintaining a high level of professionalism are vital for success in this position