This busy department provides a front-line service dealing with inbound calls, emails and social media enquiries from our customers. You will be working within a fast-paced Call Centre environment dealing with enquiries for Council Services including - Council Tax, Benefits, Planning, Elections, Adult Social Services, Blue Car Badge and Libraries, providing accurate advice to enable customer query resolution at the first point of contact.

We are looking for individuals who are passionate about delivering excellent customer services to our residents, visitors, businesses and partners. Candidates will need to be empathetic, enthusiastic and have a motivated approach to deliver a great customer experience for all our customers. We are looking for team players that are able to work well under pressure, have excellent interpersonal and communication skills, plus a positive attitude. You will need to be numerate, literate, punctual and pro-active and take ownership of your actions.

Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford's huge potential.

Our vision : Trafford where all our residents, businesses and communities thrive.

Trafford is a lively, prosperous place to put down roots and build a career. The council and Trafford schools employ around 8,000 people, who are central to making the area great. In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace. The council is a Living Wage Employer.

Career Graded Band 1 to Band 4 (Appointment and progression will be based upon qualifications, experience and achieving required competency levels)

Trafford council is a Living Wage Employer.

Working Pattern Full and Part Time

Working hours 36.25 for full time posts

We will offer flexibility where we can if you are interested in a role, please speak to the recruiting manager about what flexibility they might consider.

Many of our colleagues can work from home for one or more days a week and / or they flex the hours they work. We call this SMART working, and it gives you the option to flex your days and hours so you can fit your work around your life and life around your work.

Contract type Permanent & Fixed Term

Temporary End Date fixed term to March 2026, Flexibility will be required to work between the hours of 9.00am - 5.00pm Monday to Friday to meet the needs of the service., To work on a rota basis, Monday to Friday between the hours of 9am- 5pm

A basic DBS check with be required.

Potential for hybrid working at home and in the office

About the benefits

You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.