Customer Service Co-Ordinator Apprentice, PMP Surfacing Ltd, Dodworth, D75 3UD

The apprentice will support the sales team in their day-to-day operations and planning. 1. Admin support for sales team - provide administrative assistance to ASM's including entering data onto CRM system, managing diaries and scheduling activities to ensure effective communication. 2. Preparation of Sales Materials - Create and compile sales materials, presentations, and promotional documents to the ASM's for prospective clients. 3. Lead generation - proactively identify and generate new leads through various channels such as networking, online research, and referrals, contributing to the overall growth of the sales pipeline. 1. Admin support for sales team - provide administrative assistance to ASM's including entering data onto CRM system, managing diaries and scheduling activities to ensure effective communication. 2. Preparation of Sales Materials - Create and compile sales materials, presentations, and promotional documents to the ASM's for prospective clients 3. Lead generation - proactively identify and generate new leads through various channels such as networking, online research, and referrals, contributing to the overall growth of the sales pipeline. 4. Sales enquiries - assess incoming sales enquiries, determine viability/potential value, and distribute appropriately to relevant ASM for follow up and action. 5. Market research and analysis - conduct market research to identify trends, competitors, potential areas of sales growth. 6. General sales support - collaborate with ASM's to develop sales strategy plans, refine proposals and any other sales documents. Sales analysis and reporting alongside ASM's and the Company Director. 7. Tender Management - Assist and identify new tender opportunities and tender management process. 8. Telesales - engage with existing customers and potential new clients, following up on leads and establishing strong client relationships. Additional responsibilities: Cross departmental support - provide admin support to other departments as needed. Inventory management - oversee the point-of-sale material ensuring adequate stock levels are maintained and easily accessible. Trade shows and exhibitions - assist with planning point of sale material, lead fulfilment. Future Prospects: After successful completion of the apprenticeship will lead to a full-time member of staff. Progression within the business. Training Provided: Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship.

• English GCSE 4/C or above is desirable however not essential, good standard of written communication desired
• Maths GCSE 4/C or above is desirable however not essential
Skills Required:
• Good communication skills
• Basic knowledge of Microsoft packages such as Outlook, Word, Excel
• Multi-task
• Team working
• Use own initiative
Qualities:
• Work well as part of a team
• Willingness to learn about the products we offer
• Attention to detail
• Good standard of written communication
Working week: 35 Hours, Monday - Friday 9am -5pm (1 hour for lunch)

PMP Surfacing is the parent company of several distinct divisions all of which share a common goal; to deliver creative solutions based around innovative surfacing and coating systems.