Customer Service Incident Coordinator (Greek Speaking)-2

CyberScout (a TransUnion Company) is seeking a Greek Speaking Incident Coordinator who will be responsible for working closely with consumer and breach clients, providing Client and Customer service, proposals, contracts, implementation and administration of breach services, and support clients throughout the process.,

• Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft
• Examine and review information to discover the severity of the fraud, breach and/or identity theft
• Exercises independent judgment in setting priorities to ensure that deadlines and due dates are met
• Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft
• Manage customer and client expectations
• Act as point of contact for customer, client and internal experts
• Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims
• Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies
• Communicate clearly to customer the services and support offered
• Consults with potential and existing clients on breach incidents to identify if remediation is necessary and the requirements of the remediation.
• Escalates and refers any incidents that require assistance from other internal departments, coordinates the discussions, meetings and updates, https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/ This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.


• Fluent in Greek and English (Must be fluent in all 2)
• Experience in customer Service
Desirable Skills & Experience:
• If applicable, language translation for correspondence, reports , training documents, other internal documents as necessary
  
  As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:
• 26 days' annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart
TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together. Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you.