Customer Service Manager
HALO LEISURE, Ross-on-Wye, County of Herefordshire
Customer Service Manager
Salary not available. View on company website.
HALO LEISURE, Ross-on-Wye, County of Herefordshire
- Part time
- Temporary
- Onsite working
Posted today, 12 Mar | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: e83798f8097643e2b03b3e85989366e0
Full Job Description
As a Duty Manager, you are proactive, approachable, calm, and decisive. What's important to you is the potential to grow, the impact you can have on people's lives, and the opportunity to support others and develop your team.
You are proactive, and don't sit back and wait for things to happen or panic when something goes wrong. You can work on your own initiative, foresee issues before they arise, cope under pressure when an emergency arises, ensure a shift runs smoothly, keep your team happy/motivated and have difficult conversations when needed. You will have guaranteed a fixed rota to ensure work-life balance, and options for progression within the organisation should you want them.
At Halo Leisure, you get to work for a charity that makes a contribution to the health and wellbeing of your local community while investing back into it. We also offer great training and development opportunities to help our employees upskill and reach their own potential. Our mission is to create healthier communities by providing affordable and accessible health and leisure facilities. We operate gyms, swimming pools and sports facilities.
As our next Duty Manager, you'll be instrumental in ensuring customers and employees are in a centre that is safe, clean, open and busy. You will be key in making sure the centre meets its objectives, and be a caring role model who listens to the concerns of their team.
The Key Requirements…
3 months Previous management/supervisory experience either in a leisure or a service based setting
Confidence to use basic IT software - Google Docs/Sheets or equivalent
Centres with a pool - the National Pool Lifeguard Qualification or ability to achieve this with Halo's support.
Joining Halo Leisure, you'll learn new skills in management, undertake a funded Level 3 Duty Manager qualification if you wish (or higher if you already hold this), specialise in an area of the business, work at different sites and contribute to the success of the business and the organisation.
You will be one of the key people driving the success of the centre and receive a sector leading induction and ongoing training programme.
The Benefits and Perks…
Free use of our facilities (including gym, swimming, soft play, tennis, golf and lots more!)
Family discounts
Training and Development and career progression opportunities
28 days of annual leave plus bank holidays
Employee wellbeing programme
Health Cash Plan
Retail discount scheme
Enhanced maternity and paternity pay
Enhanced absence pay
Additional employer contributions to your pension scheme
Long service, Baby gifts and other reward schemes
The chance to be nominated to receive one of our annual staff awards
Cycle to work scheme
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