Customer Service manager

£13-£27000

Dx Freight, West Bromwich, Sandwell

Posted 1 week ago, 4 Apr | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: f9688095380346089e514b5eb8236e2c

Communicate with customers at all levels, appropriately and professionally; building close working relationships with key customers via service levels and site visits
Build an environment of continuous service improvement and learning through utilising the feedback of changing customer requirements and required service improvements
Liaise with Account Managers and General Manager's to improve overall customer service satisfaction
Handle and resolve calls from Customer Service Advisors via internal teams and processes
Be a role model for delivering great service with a confident approach to talking to customers and colleagues

This role is about communicating effectively, being proactive and having energy to get the job done! We would love to see applications from people who possess the skills to make a positive difference to our customers and enjoy a fun and fast-paced working environment.

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

https://www.jobs24.co.uk/job/customer-service-manager-124870453