We're looking for passionate and customer-focused individuals to join our team as Customer Service Representative in Runcorn. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs for our premium car division. If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you! What You'll Do: As a Customer Service Representative, you'll be the friendly face that ensures our customers' rental experience is smooth, efficient, and memorable. From rental to return, you'll:

• Provide exceptional, friendly, and efficient service using our proven sales and service techniques.
• Facilitate the rental process by verifying driver details and ensuring a seamless experience from start to finish.
• Handle customer questions, comments, and complaints with professionalism and a positive attitude, resolving any issues to ensure complete satisfaction.
What We Need From You:
• A passion for delivering a high level of customer service both over the phone and face-to-face environment
• A flexible approach to work, including weekends and evenings, with the ability to work 45 hours per week - shifts: 8-6 Monday to Friday but flexibility needed as often can work overtime. Successful candidate will also be required to work 1 in 3 Saturday.
You'll be rewarded with an salary of £32,500, plus the opportunity to grow with a company that has a strong history of supporting its employees. Why Choose Enterprise Mobility? Not only are we a global leader in the mobility space, but we're also proud to remain a family-owned business. Our CEO, Chrissy Taylor, is the third generation of the Taylor family to lead the company, ensuring a strong vision for the future and a commitment to stability. This long-term approach gives us the ability to focus on doing what's best for our employees, our customers, and our business, even in challenging times. Ready to make a difference? Apply today and join the Enterprise Mobility family! Responsibilities This role combines on-site valeting and driving responsibilities, ensuring vehicles are maintained to the highest standard and delivered with exceptional customer service. As a key point of contact for our customers, you will play a vital role in maintaining our reputation for excellence. Your responsibilities will include ensuring vehicle cleanliness, safety, and readiness for hire, as well as delivering and collecting a variety of vehicles.,
• Vehicle Handling & Maintenance:
• Drive vehicles up to and including 7.5 tonnes, ensuring they are well-maintained, damage-free, and safe to drive.
• Inspect, prepare, and maintain vehicles to an exceptionally high standard to enhance customer satisfaction and ensure correct customer documentation has been completed.
• Driving & Logistics:
• Deliver and collect vehicles in line with your licence entitlement while ensuring accurate documentation of vehicle condition.
• Maintain flexibility in your working week and be prepared for long driving periods.
• Accurately record driving hours in compliance with legal requirements.
• Customer Interaction & Service:
• Serve as a first and last point of contact for customers, ensuring a seamless and professional experience.
• Conduct vehicle inspections upon delivery and collection, recording any damage or defects and obtaining customer signatures.
• Represent the Exotic Car Club brand with a professional appearance and demeanor.
• Administrative & Security Responsibilities:
• Secure company assets and premises, including rental branch locations, fuel cards, and expenses.
• Record and store expenses incurred while working away.
• Complete all required handover documentation via Launchpad/tablet technology or paper-based forms (e.g., rental check sheets, mitigation/legal forms).
• Health & Safety:
• Take reasonable care for your own health and safety and ensure your actions do not put others-colleagues, customers, or the public-at risk.
If you are a reliable, professional, and customer-driven individual looking for a role with responsibility and variety, we'd love to hear from you!


• Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
• Previous experience in customer service or retail.
• Strong attention to detail and the ability to multitask in a busy environment.
• Strong work ethic and positive attitude.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
Additional Information: Please let us know about any accommodations you may need to participate in the recruitment process. You must have a full manual HGV UK driving licence. No drug or alcohol related offence on driving record within the last five years is permitted.

We're Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $35 billion turnover and nearly 90,000 team members across 95 countries, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today.