Customer Service Representatives (f / m / d)

Join a dynamic team at Essity where we pride ourselves on delivering exceptional customer experiences and streamlined operations. As a valued member of our team, you will play a crucial role in ensuring that customer orders are processed seamlessly, inquiries are addressed promptly, and internal systems are kept accurate and up-to-date. We foster an environment of collaboration, innovation, and growth - where every member is empowered to make a difference., In this role, you'll be at the heart of our operations, managing the end-to-end process from order to billing and beyond. You'll ensure customer orders are dispatched, invoiced, and paid on time, while handling inquiries on product availability, pricing, and delivery schedules with precision and care. Collaboration across departments-production, warehouse, transport, and distribution-will be key to resolving issues efficiently and maintaining high standards of customer satisfaction. You'll also have the chance to refine and report on sales data, draft sales documentation, and maintain meticulous records in our systems. Your contribution will directly impact the quality of our customer service and the success of our team. We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.What You Will Do

• Process sales and invoices to ensure timely and accurate order dispatch, invoicing, and payment.
• Respond to customer and internal inquiries regarding product availability, pricing, delivery times, and order status.
• Collaborate with production, warehouse, transport, and distribution teams to resolve issues and enhance customer experiences.
• Perform calculations and compile sales-related statistics and reports as needed.
• Maintain up-to-date customer records in our databases and track orders, deliveries, and related activities.
• Draft sales documentation, proposals, contracts, and maintenance agreements as required.
  
  A detail-oriented professional with experience in order processing, billing, or customer service.
• Proficient in maintaining accurate records and generating reports in computerized systems.
• An excellent communicator, capable of managing inquiries and resolving customer concerns with empathy and efficiency.
• Collaborative and adaptable, with the ability to work effectively with cross-functional teams.
• Organized and reliable, with a strong sense of ownership in delivering quality work.
• Familiar with sales documentation and reporting processes.
• Fluent in English - All Applicants are requested to deliver their CV in English language.