In this role, you'll be the first point of contact for customers, providing exceptional service and support. Your day-to-day will involve answering questions, resolving issues, and ensuring each customer has a positive experience. This is a great chance to develop your communication and problem-solving skills while gaining valuable experience in a customer-focused environment. Here's what you'll be doing:

• Customer Support: You'll be the go-to person for customer inquiries, offering accurate information and helping with any questions or concerns.
• Order Processing: Assisting customers with placing orders and ensuring everything runs smoothly and efficiently.
• Issue Resolution: Handling customer complaints and sorting out any issues in a timely, professional manner. You'll also know when to escalate more complex problems to the right department.
• Feedback Collection: Gathering customer feedback to help improve our products and services, and sharing those insights with the team.
• Customer Relationship Management: Building positive relationships with customers, ensuring they're happy with the service and addressing any ongoing concerns.
• Admin Support: Managing data entry, filing, and keeping customer records accurate and up-to-date.
• Team Collaboration: Working closely with other team members to deliver a seamless customer experience and sharing best practices.
  
  Are you a friendly, detail-oriented person looking to kickstart or advance your career in customer service? Do you enjoy helping people and solving problems?, Are friendly, approachable, and communicate well.
• Have a passion for helping people and delivering great customer service.
• Pay attention to the details and can juggle multiple tasks.
• Feel comfortable working independently and as part of a team.
• Have a positive attitude and are eager to learn and grow in the role.
Why work with us?
• You'll gain valuable customer service experience that looks great on your CV.
  
  If so, we've got the perfect opportunity for you. Join us as a Customer Service and Sales Representative in Nottingham, where you'll be part of a team that's making a real difference in how we engage with our customers.