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Customer Service Support Manager | Wellingborough | VMO2

GXO Logistics, Inc., Wellingborough

Customer Service Support Manager | Wellingborough | VMO2

Salary not available. View on company website.

GXO Logistics, Inc., Wellingborough

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 28 Mar | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 864e6f5720e24bb2b10ab4b60eabe01f

Full Job Description

  • Lead the team in the day-to-day operations of the Customer Service Department and ensure that service levels are achieved
  • Coach the team to ensure a consistent service is being delivered with every customer contact
  • Ensure that internal and external customer expectations are met and exceeded, contributing to the overall customer experience provided by GXO
  • Support Line Manager with delivering and implementing customer experience improvements, conducting research and reviewing customer NPS & CSAT to gather information required for effective decision making
    • What you need to succeed at GXO:
  • Experience in delivering exceptional service with an understanding of customer needs

    Are you passionate in always delivering a first-class customer experience? Are you a people person, who enjoys coaching their team to success? Perhaps you are looking for the next steps in your career? Then read on..., managing expectations, and delivering on commitments Experience of effectively managing a medium sized team
  • Comprehensive computer skills including Excel
  • Financial awareness, be able to accurately review and reconcile customer re-charge documents, PO and invoice processes
  • Experience within a fast-moving logistics background, would be an advantage

    GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

    Here at GXO Logistics, we're recruiting for a Customer Service Support Manager to provide exceptional support to our Customer Services Team at our Shared User site in Wellingborough. You will be responsible for managing the team's performance and be a driving force in the success of the department by proactively monitoring and supporting the various inbound and outbound workflows in-line with agreed priorities and customer requests
    • This is a permanent, fulltime position, working Monday - Friday between the hours of 09:00-17:00, this is a full on-site based role. Pay, benefits and more: We're looking to offer a salary of up to £42,000.00 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

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Direct job link

https://www.jobs24.co.uk/job/customer-service-support-manager-wellingborough-vmo2-124834494
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