Customer Services Advisor

Shepherd Neame are looking for a dynamic and empathetic Customer Service Advisor to be the friendly voice of Britain's Oldest Brewer. Part of a team of 5 (including you), you will build relationships with our customers, suppliers and delivery providers to oversee the end-to-end journey of delivery, service and stock through our online ordering system. Working closely with our Sales and Exports teams and Business Development Managers, you will be quick to resolve issues quickly and exceed customers expectations. Come be a part of a supportive team where your contributions truly matter!,

• This position demands a highly committed team player who will be responsible for building and improving customer relationships.
• They will need to take ownership of resolving customer issues.
• They will also need to act as the conduit between the customer, account managers, supply and distribution teams.
Working Pattern: Full time 37.5 hours per week between 0700hrs and 1800hrs. Bank holiday cover would form part of the working arrangements.

Are you passionate about helping people and providing top-notch service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to make a difference?,
• Applicants must flexible
• Self-motivated
• Able to work as an effective team member
• Demonstrate strong organisational skills with attention to detail
• IT literate with experience of email and MS applications
• Be able to work to tight deadlines and under pressure
• Have a professional and confident telephone manner
• Knowledge of SAP based systems would be an advantage
Shepherd Neame may be Britain's oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:
• Working Together
• Pride and Passion
• Authenticity
• Sheps Spirit
  
  Competitive salary
• Company laptop and mobile phone (and any other specialist equipment) to assist with the proper performance of your duties
• 25% discount on food at Shepherd Neame Managed Houses
• 25% discount on overnight Managed House Hotel bookings
• Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
• Sheps Hut discounts and special offers hub on 100s of high street shops and services to help your monthly pay go even further
• Financial wellbeing app and early wage withdrawal scheme
• Generous Company Pension plan
• Share Incentive Plan
• Access to a Mental Wellbeing Platform
• 25 days holiday (+ bank holidays)
• The opportunity to develop & move within our pubs, the Brewery & Support Office