We currently have an exciting opportunity for a Customer Services Officer to join our successful in-house Homes Plus Customer Services team on a part-time, permanent basis. We're looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.

The role

We have exciting opportunities for people who have a passion for customer service and have previous experience in this sector. As a top-rated organisation for social housing, Housing Plus Group is a leading provider of homes and care services that customers can trust. When you join our friendly Customer Service team, you'll be providing the all-important help and support that maintains this trust.
You'll be handling a wide variety of incoming customer communications via phone, email and social media. We'll expect you to pay close attention to people's individual needs and use all your initiative to work with other departments and ensure an effective response.

Good experience of customer contact, preferably in a busy call handling environment.
Good IT skills, including Word and Excel, with the aptitude to learn more.
Clear and concise verbal and written communication.
A problem-solving mindset.
Ability to handle sensitive enquiries and difficult conversations with diplomacy.

Housing Plus Group is a leading provider of homes across a range of tenures, to meet identified housing needs. We also deliver regulated care services to help people live independently.

Our dedicated and diverse colleagues are critical to our success. We value our people and offer them challenging and worthwhile careers, providing a sense of achievement in a vital sector. It is important that we offer opportunities to inspire our people to help us to make a positive difference to our customers' homes, lives and communities.