Construction Digital and Technology (CD&T) is searching for an EAME & APD junior team lead for its Customer Success Office (CSO) team. CSO is responsible for driving customer satisfaction and success in the Digital Products and Services space. CSO provides this white-glove service for managed accounts. This individual will work closely as well with the Caterpillar managed accounts team. What You Will Do:

• Act as Single Point of Contact (SPOC) for the selected managed accounts within EAME / Asia-Pacific
• Partner with Cat Account Managers on connectivity targets
• Work directly with the end customer to obtain the fleet list and then lead a team to drive fleet reconciliation
• Do the same on corporate telematics (Operating cost, CO ) dashboard
• Provide leadership and coach the team to provide responsive and quality service to the managed accounts requests
• Receive direction and collaborate with the CSO manager on standard processes/procedures/offerings to ensure reliability and consistency across the global CSO organization
  
  Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Leading & Coaching : A coaching leadership style with focus on developing team members as individuals Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Technical Excellence: Knowledge of the different systems, applications and main data flows of the Caterpillar Digital ecosystem. Knowledge of the customer expectations and experience at the corporate and site levels. Responsibility : You take psychological ownership for anything you commit to, and whether large or small, you feel emotionally bound to follow it through to completion. Basic requirements: Excellent French speaking skills (written and oral) Top candidates will have:
• Understanding/hands on experience of construction machine industry and/or of the Caterpillar Digital ecosystem.
• Proven capability as an individual contributor in increasing adoption of digital solutions
• Perseverance, organization and customer centric attributes
• Bachelor's degree.
  
  Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.


• 25 days annual leave plus bank holidays including additional service days awarded every 2 years up to a maximum of 5 days.
• Up to 10% Bonus target
• Defined Contribution Pension Scheme (Contribution double by Company up to 10%),
• Share Ownership Scheme (50% company matched)
• Personalised flexible benefits
• Employee Assistance Programme
• Free onsite parking
Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.