Customer Support Advisor

As Customer Support Advisor you will deliver outstanding service to our customers, building strong trusting relationships and handling their orders promptly and accurately.

You'll be providing seamless communication for the customer, ensuring the dispatch/logistics team are kept in the loop to make sure our products arrive when needed.

You'll be joining a friendly team based at our Head Office, with excellent training to help you succeed, and opportunities to develop in the business.

Duties also include:

Maintain excellent relationships with the external sales team
Participate in customer visits and attend sales meetings
Data checking & verifying schedules
Providing customers with regular updates on their cases
Supporting the sales team with pricing, orders and investigating problems
Hours of Work: 35 hours a week. Monday to Friday, 9.00am - 5.00pm or 8am to 4pm.

You will be an experienced Customer Service/Customer Support professional who has supported customers with queries and helped them to investigate any issues.

You'll have a positive attitude and a passion for customer service excellence.

Strong communication (verbal and written) is key as you'll regularly be corresponding via email or phone call with both customers and internal colleagues.

You'll also have

Good analytical skills
Ability to work calmly under pressure
Proficient in Microsoft applications (Word, Outlook, Excel etc)
Able to work both on own initiative and as part of a team
Good team playing skills
About our Benefits

Wienerberger is a leading international provider of building materials and infrastructure solutions. We improve the quality of life and shape the future of construction., With our 19,000 employees at 216 locations in 28 countries, we improve the lives of people all over the world. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.

So what are you waiting for? Come and join Wienerberger as a Customer Support Advisor and start growing your career with us today!

The closing date for this role is subject to change and may be closed earlier than advertised.

Salary from £25,830 to £28,000 (depending on experience)
Professional growth, training, and opportunities to hone your skills and knowledge
Annual bonus scheme up to 4%
Ability to purchase additional holidays
Company Pension
SIP - ability to become a shareholder via our Share Scheme
Life Assurance
Flexible benefits offering (including health, wellbeing and money saving opportunities)