This is an opportunity for a motivated individual to join Exeter City Council's Customer Support team. As first point of contact for citizens, you will deal with a range of requests covering Benefits, Council Tax, Housing, and other Council services. Whether it is resolving an enquiry on the phone or at reception, the focus will always be upon delivering an excellent service and building a full picture of the customer's needs. You will need to be able to work well with colleagues to solve problems and support or signpost customers to relevant information if necessary. This is a hybrid working role with a mix of home and office-based working.

We are looking for someone with excellent customer service skills and a positive 'can do approach'. You will need plenty of initiative and experience of working in a fast-paced face to face/call centre environment. With essential I.T skills, you'll have the ability to work and multi-task in a reactive environment across multiple disciplines i.e. calls, emails & face to face. You will be resilient and able to remain composed when dealing with sometimes challenging and emotive interactions., So, if you are a customer focused professional who is well-organised with excellent communication and IT skills, we would like to hear from you.

The Customer Support Team are committed to helping and supporting each other and the people of Exeter with complex and unprecedented challenges. Exeter City Council is a great place to work, and the overwhelming majority of staff tell us that they really care about working for the Council and that it is a happy place to work. We have an agile and flexible working policy right across the Council to provide our staff with a positive work-life balance., At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.

To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.

We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.