Debt Recovery Officer

CAPTION: Job details

• Posting date: 20 March 2025


• Salary: £28,344 to £31,719 per year


• Hours: Full time


• Closing date: 10 April 2025


• Location: Thurrock, Essex, RM17 6SL


• Company: Thurrock Council


• Job type: Permanent


• Job reference: 2260_1742478051

Summary

• Salary: £28,344 - £31,719 per annum


• Grade: C


• Permanent Contract


• 37 Hours per week

Situated on the River Thames, Thurrock is an ambitious unitary with vision and opportunities for its residents and businesses. Thurrock's Debt Management Team is a highly recognised service having been nominated twice for the IRRV (Institute of Revenues Rating and Valuation) Most Improved Team of the Year Award and was in the finalists in 2012 and achieved a Bronze Award in 2013. The team are currently looking for a Recovery Officer to join this dynamic team. You would be involved in the collection of personal and commercial debt totalling over £230m per year. We make collections on services such as Revenues and Benefits, Non-Domestic Rates, Trade Waste and Sundry debts. You will have a portfolio of accounts which will require a variety of contact streams including telephone calls, written enquiries, emails, face to face visits and attendances to Court.

The ideal candidate will have:

• Confidence to be able to manage difficult conversations


• A knowledge of debt collection processes


• A full knowledge and understanding of the Thurrock Fair Debt Policy


• Experience using negotiation skills


• Experience of communicating with members of the public.

In return for your time and commitment, we offer:

• Generous annual leave entitlement - 25 days rising to 30 after 5 years' service


• Flexible working to support a good work life balance


• An excellent Employee Assistance Programme


• Excellent training opportunities and an established CPD programme


• Reflective supervision and management support

A Disclosure and Barring Service (DBS) Check at Basic Level is required for this post.

Advert Closing Date

• Redeployment Only: 20th March 2025


• Internal & External: 13th April 2025

Interview Date: To Be Confirmed

To view the Job Profile and Person Specification please follow the link below:

Download Job Profile (PDF Document)

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#s1-Gen

Confidence to be able to manage difficult conversations
- A knowledge debt collection processes
- A full knowledge and understanding of the Thurrock Fair Debt Policy
- Experience using negotiation skills
- Experience of communicating with members of the public.

Salary: £28,344 - £31,719 per annum
Grade: C
Permanent Contract
37 Hours per week
Situated on the River Thames, Thurrock is an ambitious unitary with vision and opportunities for its residents and businesses.
Thurrock's Debt Management Team is a highly recognised services having been nominated twice for the IRRV (Institute of Revenues Rating and Valuation) Most Improved Team of the Year Award and was in the finalists in 2012 and achieved a Bronze Award in 2013., Generous annual leave entitlement - 25 days rising to 30 after 5 years' service
- Flexible working to support a good work life balance
- An excellent Employee Assistance Programme
- Excellent training opportunities and an established CPD programme
- Reflective supervision and management support
A Disclosure and Barring Service (DBS) Check at Basic Level is required for this post.
Advert Closing Date
- Redeployment Only: 20th March 2025
- Internal & External: 13th April 2025
Interview Date: To Be Confirmed
To view the Job Profile and Person Specification please follow the link below:
Download Job Profile (PDF Document)
"If you encounter an error message when opening the Job Profile link please refresh the error page"