Delivery Manager - (First Tier Tax Tribunal)

Overview: HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, along with non-devolved tribunals in Scotland and Northern Ireland, ensuring justice works for everyone. Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently. The key purpose of the role is to support the Cluster Manager and Cluster Operations manager by being responsible for managing functions within the cluster. Key responsibilities: - Deliver a consistent and customer focused service. - Ensure effective deployment of resources to meet operational needs. - Ensure the delivery of cluster performance management objectives. - Act as
Responsible Officer as required. Operations - Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users. - Provide direction and close support to local managers, setting local priorities which are consistent with the business plan - Lead Staff Forums as part of employee engagement activities to effect good working relationships with staff and to improve service delivery and staff morale / motivation - Ensure that team targets are met, and resources are managed to deliver highly effective performance. - Identify process improvements, understanding and managing associated risks; building on team strengths to deliver business outcomes. - Ensure that Governance, risk management registers and contingency plans are in place and updated annually/monthly. - Ensuring compliance with HMCTS values, policies, and procedures (including diversity, attendance and discipline,
HMCTS Assurance Programme). - Ensure that local training needs are identified, assessed and training is delivered. - Perform Responsible Officer duties. This may include any of the following activities: - Identify and implement solutions to local problems - Ensuring IT/Workstation compliance at all times - Ensure compliance with health and safety requirements - Ensuring Risk Assessments take place at appropriate times - Maintenance of an up-to-date Asset Register - Ensure any issues regarding level of service for Estates Facilities Management are escalated to MoJ Estates - Constructively manage complaints within set timescales, and ensure corrective action taken where necessary - Apply LEAN principles, tools, and techniques to working practices to improve efficiency of operations.

£32,827 - £35,678

- Annual leave is 25 days on appointment and will increase to 30 days after five years' service. - There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis. - The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. - The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.