Dental Receptionist / Administration Assistant

The post holder will provide comprehensive reception and administration support to the dental team to assist in the delivery of oral health care to clients who may have learning or physical difficulties, mental health illness, are medically compromised, dependent elderly or have a dental phobia.
Other duties will include receiving and assisting patients and visitors in a professional, courteous, efficient and effective way, projecting a positive and friendly image both in person and via the telephone.
Community & Special Care Dentistry are the main provider of special care dentistry in Sheffield. The service provides dental care in community settings for children and adults who have difficulty accessing dental treatment in general dental practice or who require special care dentistry on a referral basis., + Maintain efficient reception support to a multi-disciplinary dental team, ensuring confidentiality at all times, using own initiative when answering enquiries from the general public, other health care professionals, external sources and other NHS department.
+ Receive and make appointments for clients attending the dental clinic using a computerised dental system.
+ Assist in the process of referral of clients both into and out of the service.
+ Book interpreters and patient transport as required to support treatment needs.
+ Charging patients in line with NHS Dental Charges scheme for dental care and completion of the appropriate documentation, ensuring financial balance.
+ Undertake clerical duties relating to clinical services including distribution of incoming and outgoing mail, scanning and uploading data/x-rays to clinical records.
+ Monitor the 'Was Not Brought' pathway for patients not attending their appointments, following up with clinicians as required to maintain safeguarding standards.
+ Provide administrative support to the dental team which may include taking and typing clinic meeting minutes, monitoring spreadsheets to produce information for the services management team, monitor shared mailboxes taking action as required.

Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives., Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we'll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.