Deputy Manager (Senior Practitioner) - South East Regional Outreach Team

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.

You will:

.Work alongside the Lead Manager to improve and manage the service effectiveness, and performance against the contract. Provide accurate reports and timely information to support the monitoring of the project's KPIs
.Be responsible for directly managing a team of outreach workers and overseeing casework practice including conducting supervisions and appraisals. Ensure the team are focused on facilitating rapid accommodation outcomes for people who are rough sleeping across our subregion.
.Maintain good working relationships with partner organisations including our commissioners and other local service providers. Promote best practice, including person centred support planning and represent the team at multi-agency meetings and case conferences.
.Improve the local response to rough sleeping by identifying gaps in local provision and research new pathways off the streets for a variety of rough sleepers, including those with no recourse to public funds.
.Reporting incidents to senior management and commissioners and ensuring staff are aware of and working to health and safety guidelines.
.Be involved in ensuring the finances of the service are well managed and that the team is compliant with all relevant policies.

Good understanding of the issues involved in managing support services to a range of vulnerable people.
.Experience in managing a team that works effectively with clients' challenging and difficult behaviour, and successfully engages with clients with a range of support needs, using an outcome-based approach.
.Experience in managing change processes, ensuring the team still delivers a strategically relevant service.
.Experience of managing and sustaining relationships with colleagues, funders, other organisations and service users.
.Experience of working independently using own initiative whilst remaining accountable to line management.
.Excellent written and verbal communication skills, Disability Confident
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Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people.

Is our work rewarding? Yes, in every sense. We're listed as one of the top 100 Best Workplaces in the UK. There's no better place to develop or transfer your skills and build a fulfilling career.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

.Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata).
.Pension - we contribute 6.5% to your pension when you contribute 1.5%.
.Excellent development opportunities - career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
.Wellbeing support - our 24/7 employee assistance programme and opportunities for TOIL.
.Life assurance - four times your annual salary and critical illness cover.
.Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.