Deputy Manager - YHA Whitby

We are looking to recruit a Deputy Manager at YHA Whitby for 42.5 hours per week., Our deputy managers support the hostel manager with the day-to-day operational management of the hostel and in delivering an excellent customer experience. You will contribute towards the achievement of targets across all aspects of the hostel operation including food and beverage, and will be responsible for maximising revenue whilst controlling expenditure You will have support the hostel manager by managing a team of employees and occasional volunteers. You'll also contribute to the team effort in the day-to-day operation of the hostel, undertaking housekeeping, reception, and food and beverage tasks on a daily basis. What Skills and Experience do you need to be a Deputy Manager? Our Deputy manager role requires flexibility to cover different shifts and tasks. It's an advantage but not essential that our team members have worked in a face-to-face role with customers previously. Experience in hospitality or customer service is desirable, including the management and delivery of a quality service. Our Deputy Managers are responsible for supporting the management of an operational budget and delivery of KPI's, therefore, previous leadership experience and experience managing budgets is desired.

Food safety level 2 and APLH level 2 qualifications would be desirable but not essential.Experience / working knowledge of managing varying pressures, including significant peaks in workload demands and experience of managing a team is essential. Duties vary so good communication skills, excellent timekeeping and basic IT skills are advantages. Knowledge and understanding of YHA's core purpose and experience of working in a team are beneficial.

Help us make a difference. Because where you go changes who you become. YHA (England & Wales) is a leading UK charity for young people. We transform young lives forever through travel and real adventure. Whatever role you do with YHA (England & Wales) and wherever you are based, you'll make a positive difference to the lives of young people who need our support. Our teams are based across England and Wales - in our hostels, at our National Office in Matlock, Derbyshire, or in remote/hybrid roles anywhere in the UK. Working for a charity like YHA (England & Wales) could see you greeting guests in the centre of London, running activities for schools in the Lake District or making beds in a 800-year-old castle. You could be planning our fundraising events, managing our properties, handling our finances or helping to shape the direction of YHA's future. Working at YHA (England & Wales) is rewarding in lots of ways and what you do here really counts. That is why we offer our employees many great benefits. Looking for additional training or professional development? Wondering about what perks you can look forward to at YHA (England & Wales)? You're in the right place to find out all about our benefits.

YHA Whitby is a busy site with accommodation for over 140 people in our historic building situated right next to Whitby Abbey. We look after thousands of guests every year ranging from primary school children to families, walkers, cyclists and backpackers. We have 26 guest bedrooms from 2 - 10 beds in each, we also have glamping on site, lead children's activities, run a programme of events and have one of the busiest cafes in Whitby. So if you are looking to work in a fast paced environment where two days are never the same with plenty of fulfilling challenges then read on. YHA offers a fantastic benefits package including:

• We pay £28 487 per annum (this role is fixed 42.5 hours per week, permanent contract)
• We can offer temporary live in accommodation if required while you find your permanent home in Whitby (The current staff accommodation charge is £63.70 per week)
• You will get access to YHA's staff discount and cash back portal
• Free YHA Membership each year
• 10 nights free hostel stays per year for you and up to 3 friends or family
There's lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.