Deputy Shop Manager

It's an exciting time to be joining the St Luke's retail team, as we expand the portfolio of our shops, and enhance the St Luke's supporter and colleague experience. The role of Deputy Shop Manager is integral to the expansion and innovation project, whilst generating the much needed income to support 6000 people every year across Sheffield.

We are looking to recruit an enthusiastic, experienced and motivated Deputy Shop Manager to join the retail team. You will be responsible for supporting the Shop Manager in managing the Woodseats shop.,

• Lead on achieving profit targets by maximizing sales and minimizing costs.


• Ensure high standards of customer service, shop display, and cleanliness.


• Manage stock efficiently, including pricing, rotation, and disposal.


• Promote St Luke's and its work, engaging with stakeholders and the public.


• Recruit, train, and motivate volunteers and staff.


• Implement necessary procedures and ensure compliance with health, safety, and security standards.


• Collaborate with the fundraising and marketing team to enhance St Luke's image.
  
  Strong communication skills are essential, to lead a team of staff and volunteers from different backgrounds, to promote the work of St Luke's and highlight the benefits of sustainability. Being a leader and motivator who has the ability to resolve problems, make decisions with a positive attitude, and deal sensitively in difficult or distressing situations is essential.


Having the knowledge, the experience and determination to exceed budgets, monitoring costs, and an ability to work commercially within the retail sector are key components to the role.

Being able to form good relationships is essential, as is the need to build upon the positive reputation of St Luke's with current and new supporters and colleagues, engage and work alongside key stakeholders.

Flexibility is essential for this post as there will be weekend, bank holiday and on occasion evening work as directed by city centre opening requirements. Being able to travel to all St Luke's shops and sites for work purposes when required is essential.,
• Previous retail/customer-facing experience.


• Ability to recruit, train, and motivate volunteers or staff.


• Working knowledge of relevant regulations and financial guidelines.


• Excellent communication, organizational, and problem-solving skills.


• Positive attitude, empathy, and ability to work unsocial hours when required.


• Full driving license preferred.


• This post is subject to a Disclosure and Barring Service (DBS) check.
  
  St Luke's is an organisation that is dedicated to enhancing the wellbeing and quality of life of all those affected by a terminal illness in Sheffield. No patient or family is ever the same, and our journey with each individual is unique. Through the provision of high-quality care, support, compassion and respect, we aim to improve the lives of these people at some of the most challenging times of their lives.


At St. Luke's, we're dedicated to providing exceptional care and support to our patients and their families. We believe in compassion, dignity, inspiration, and innovation, and we're committed to making a positive impact in our community., If you're ready to bring your expertise and compassion to St. Luke's Hospice and contribute to the well-being of our patients, we encourage you to apply now. Together, we can make a meaningful difference in the lives of those we serve., At St Luke's we aspire to build diverse and inclusive teams where everyone is welcome and feels a sense of belonging, recognising the value that different principles, perspectives and experiences bring. We see EDI as more than simply ensuring we commit to our legal obligations under the Equality Act, making certain no person or persons are unlawfully discriminated against because of any characteristic as legally protected under the UK Equality Act 2010, which we extend to include neurodiversity and socio-economic diversity. We are committed to attracting as diverse a range of candidates as possible and welcome speaking to people about how we can build in flexibility.

St Luke's is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.

At St. Luke's, we offer more than just a job - we offer a fulfilling career where you can truly make a difference. In addition to a supportive work environment, we provide opportunities for ongoing training and development, a competitive benefit package, and a chance to be part of a compassionate and dedicated team. You can find out more about our benefits here: https://www.stlukeshospice.org.uk/work-for-us-benefits