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Desktop Support Engineer

Teleperformance SE

Desktop Support Engineer

£26500

Teleperformance SE, City Centre, Manchester

  • Full time
  • Permanent
  • Remote working

Posted 4 days ago, 24 Jun | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: 098d1c4bc5554ba998334aa5561866d9

Full Job Description

We are looking for a keen, customer focused individual to add to the existing Technical Support team in a market leading Contact Centre organisation. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology.
You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, Ticket management, Hardware & Software support, Fault finding, Troubleshooting, Deployment, Networking, and ensuring compliance with both internal and external security audits and accreditations.
Duties

  • Troubleshooting reported faults with Windows Desktop, laptop, mobile VDI for end users

  • Software deployment and updates for all devices used in the estate

  • Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries

  • Support and triage of major incident impacting business productivity and ability to maintain client KPIs

  • Gather and submit evidence in relation to quarterly and annual security policies, and external audits

  • Identifying business risks and ensuring adherence to internal and external security requirements

  • Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

    Experience and/or Qualifications in an IT field

  • Experience with Windows 10 & 11

  • Experience working with VDI solutions

  • Experience with Active Directory, SCCM, Cisco Networking all desirable.

  • Experience with Anti Virus software and managing cyber security threats

  • Experience with MS Office Packages.

  • Experience working with O365 products and services

  • Working experience of ITIL and/or ISO270001 processes and procedures.

  • Proactive approach, ability to prioritise and manage own workload

  • Ability to solve complex problems & participate in continuous improvement.

  • Excellent communication skills.

  • Keen attention to detail.