Digital Customer Experience - UX Designer

Digital Customer Experience - UX Designer

Category: Support Centre - Commercial & Marketing

Location: Holborn

Role: UX Designer

Salary: £80,000 - £85,000 + up to 30% bonus + health cover + bens

Location: Hybrid role minimum 3 days per week in office based at our office in Holborn, London (EC1N 2TD)

We're Whitbread the UK's largest hospitality business with over 1,200 hotels and restaurants across the UK but we're more than that. We're the 38,000 people who make everyday experiences special that delight over 5 million guests every month.

We are proud to have been recognised as a Top Employer for 14 consecutive years, voted a top apprenticeship employer by Department of Education and Rate my Apprenticeship, this year we placed #10 in the Stonewall Workplace Equality Index for our commitment to LGBTQIA+ inclusion at Whitbread and have been awarded as a Top 25 Exemplary Employer in the Investing in Ethnicity Parliamentary Matrix as the only hospitality company leading the way in terms of Inclusion.

The UX Designer will be responsible for defining, articulating and championing the future vision for how our customers research, book, and stay with the comfort, consistency, and convenience that Premier Inn is famous for. Defining and delivering the overall design vision for innovative experiences throughout the guest journey. Work across our brand, digital product and engineering teams to standardise and educate others on design systems and visual languages. To analyse customer problems and lead the design of solutions that deliver on measurable commercial goals. Present design work to partners and executive leadership for review, feedback and sign off.

Knowledge

Essential:

• Understanding of eCommerce and Digital Business Models and Product Development
• Established set of Design best practices and experience-based methods to define vision and requirements
• Proven experience in Interaction Design, Visual and Motion design, and Research.

Skills

Essential:

• Excellent communication, ability to translate commercial and technical concepts
• Agile Product Management experience and working in a squad model
• Experience with Design Systems and Design tools such as Figma, Miro and prototyping software
• Passionate and empathetic, driven by curiosity for problems rather than solutions
• Strong instinct for great design and usability, always searching for next customer insight

Experience

Essential:

• Industry experience
• Senior Product Design experience with a strong portfolio
• Leading alignment sessions with stakeholders at every level
• Significant experience designing complex user interfaces for web and mobile applications

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.

Job ref: 56903-4492

Advertised: 27 Mar 2025

• Understanding of eCommerce and Digital Business Models and Product Development
• Established set of Design best practices and experience-based methods to define vision and requirements
• Proven experience in Interaction Design, Visual and Motion design, and Research.
Skills Essential:
• Excellent communication, ability to translate commercial and technical concepts
• Agile Product Management experience and working in a squad model
• Experience with Design Systems and Design tools such as Figma, Miro and prototyping software
• Passionate and empathetic, driven by curiosity for problems rather than solutions
• Strong instinct for great design and usability, always searching for next customer insight
Experience Essential:
• Industry experience
• Senior Product Design experience with a strong portfolio
• Leading alignment sessions with stakeholders at every level
• Significant experience designing complex user interfaces for web and mobile applications
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

We're Whitbread the UK's largest hospitality business with over 1,200 hotels and restaurants across the UK but we're more than that. We're the 38,000 people who make everyday experiences special that delight over 5 million guests every month. We are proud to have been recognised as a Top Employer for 14 consecutive years, voted a top apprenticeship employer by Department of Education and Rate my Apprenticeship, this year we placed #10 in the Stonewall Workplace Equality Index for our commitment to LGBTQIA+ inclusion at Whitbread and have been awarded as a Top 25 Exemplary Employer in the Investing in Ethnicity Parliamentary Matrix as the only hospitality company leading the way in terms of Inclusion. The UX Designer will be responsible for defining, articulating and championing the future vision for how our customers research, book, and stay with the comfort, consistency, and convenience that Premier Inn is famous for. Defining and delivering the overall design vision for innovative experiences throughout the guest journey. Work across our brand, digital product and engineering teams to standardise and educate others on design systems and visual languages. To analyse customer problems and lead the design of solutions that deliver on measurable commercial goals. Present design work to partners and executive leadership for review, feedback and sign off.