Digital Solutions Trainee Engineer

Carl Zeiss AG, Newtown, Cambridge

Digital Solutions Trainee Engineer

Salary not available. View on company website.

Carl Zeiss AG, Newtown, Cambridge

  • Full time
  • Permanent
  • Onsite working

Posted 3 days ago, 15 Mar | Get your application in today.

Closing date: Closing date not specified

job Ref: dec3c69393b0479eb75bb9ce3be3fe8d

Full Job Description

As a Digital Solutions Trainee Engineer, you will provide technical assistance to customers, sales teams, and field engineers, ensuring that issues are resolved efficiently and professionally. You will also assist in pre-sales technical support, software installations, and digital integrations while maintaining strong relationships with internal teams and clients.,

  • Provide remote technical support to customers and internal teams via phone and digital platforms.
  • Manage support tickets, ensuring timely resolution and adherence to Service Level Agreements (SLAs).
  • Maintain accurate records of support cases using CRM systems.
  • Assist engineers with ZEISS Smart Services and digital device integration., Support the sales team by providing technical expertise in pre-sales meetings.
  • Advise customers on digital solutions and software applications (e.g., FORUM, Cirrus Review).
  • Conduct basic software installations and configurations for customers., Work closely with the Integrated Solutions Team on FORUM and HDP projects.
  • Assist with administrative tasks within the Digital Solutions Team, including helpdesk management.
  • Help maintain the Digital Solutions inbox and prioritize incoming support requests., Degree, diploma, or certification in IT, Computer Science, Software Engineering, Electronics, Biomedical Engineering, or related field.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and customer service abilities.
  • Basic knowledge of networking, system configurations, and software installation.
  • Ability to manage multiple tasks and work in a fast-paced environment.
  • Full Driving Licence, Experience in technical support, IT helpdesk, or software troubleshooting.
  • Understanding of medical imaging software (FORUM, Cirrus Review) or digital integration.
  • IT certifications (CompTIA A+, ITIL, Microsoft Certified) are an advantage.
  • Willingness to travel occasionally within the UK, Ireland, and internationally.

Do you like this job?

We can email jobs like this to your inbox

  • Facebook

Direct job link

https://www.jobs24.co.uk/job/digital-solutions-trainee-engineer-124770039

Successful jobseekers create high quality email alerts

A great alert means less time searching & more time applying.

Similar jobs for you

Lead Electrical Engineer

Salary not available. View on company website.

BGEN Ltd,

  • Full time
  • Contract

Apply on company site

Posted 1 weeks ago, 6 Mar

TraineeTraffic Maintenance Engineer

Salary not available. View on company website.

Telent Technology Services Limited,

  • Full time
  • Graduate programme

Apply on company site

Posted 4 days ago, 13 Mar