Digital Solutions Trainee Engineer
Carl Zeiss AG, Newtown, Cambridge
Digital Solutions Trainee Engineer
Salary not available. View on company website.
Carl Zeiss AG, Newtown, Cambridge
- Full time
- Permanent
- Onsite working
Posted 3 days ago, 15 Mar | Get your application in today.
Closing date: Closing date not specified
job Ref: dec3c69393b0479eb75bb9ce3be3fe8d
Full Job Description
As a Digital Solutions Trainee Engineer, you will provide technical assistance to customers, sales teams, and field engineers, ensuring that issues are resolved efficiently and professionally. You will also assist in pre-sales technical support, software installations, and digital integrations while maintaining strong relationships with internal teams and clients.,
- Provide remote technical support to customers and internal teams via phone and digital platforms.
- Manage support tickets, ensuring timely resolution and adherence to Service Level Agreements (SLAs).
- Maintain accurate records of support cases using CRM systems.
- Assist engineers with ZEISS Smart Services and digital device integration., Support the sales team by providing technical expertise in pre-sales meetings.
- Advise customers on digital solutions and software applications (e.g., FORUM, Cirrus Review).
- Conduct basic software installations and configurations for customers., Work closely with the Integrated Solutions Team on FORUM and HDP projects.
- Assist with administrative tasks within the Digital Solutions Team, including helpdesk management.
- Help maintain the Digital Solutions inbox and prioritize incoming support requests., Degree, diploma, or certification in IT, Computer Science, Software Engineering, Electronics, Biomedical Engineering, or related field.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and customer service abilities.
- Basic knowledge of networking, system configurations, and software installation.
- Ability to manage multiple tasks and work in a fast-paced environment.
- Full Driving Licence, Experience in technical support, IT helpdesk, or software troubleshooting.
- Understanding of medical imaging software (FORUM, Cirrus Review) or digital integration.
- IT certifications (CompTIA A+, ITIL, Microsoft Certified) are an advantage.
- Willingness to travel occasionally within the UK, Ireland, and internationally.
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