To act as a role model to members of the Domestic Services department, offering support and guidance to other staff within the department, following the principles of compassionate and collective leadership., + Fully effective and efficient deployment of staff with the key outcome of the maintenance of safe, hygienic, tidy and clean, clinical and non-clinical areas.
+ Administration of Staff Rostering system.
+ Undertake "Return to Work" meetings with staff following sickness absence.
+ Successful and effective programme of duties associated with staff management such as administration, training and development, appraisal, counselling.
+ The checking and upkeep of all cleaning equipment and the maintenance of service/report schedules.
+ Ensuring specified work is completed to a satisfactory standard by checking frequently the work in his/her area and completing Supervisor Cleaning Inspection sheets.
+ To order, receive and issue stores and protective clothing to staff.
+ Check correct use of all materials and equipment. Check that all equipment is in good working order and kept in a clean condition.
+ To carry out on the job training to staff to ensure correct methods and working practices. To give sufficient close supervision and training to new staff until the required standard of work is achieve.
+ To respond to low level complaints in an effective and professional manner to a successful resolution.
+ To ensure that appraisals and statutory and mandatory training are complete in their designated staff group.
+ To regularly complete quality control sheets in accordance with quality control procedures.
+ Reporting the need for structural and fabric repairs.
+ To ensure that periodic cleaning is carried out according to the programme and recorded.
+ To maintain the daily staff register and any other record required by the Domestic Superintendent/ Higher Level Domestic Supervisor.
+ To assist staff in recording incidents via the Datix system.
+ Responsible for issuing keys and key fobs as appropriate.
+ Assessment of new buildings and departments for the setting up of work schedules, costs, time and equipment required.
+ To observe the confidentiality of information acquired in the course of work.
+ This job description is not exhaustive but gives a broad indication of the main duties. It may be revised in the light of experience and changing circumstances in consultation with the post holder.
The successful applicant will be an employee of the subsidiary and not Northumbria Healthcare NHS Foundation Trust.
Applicants who are members of the Armed Forces, and those who have a disability that requires support in the work place (two ticks pledge) and who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.
We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.
If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on option 2.
Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line CQC and statutory guidance.
Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before joining our fantastic trust!
Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.

NHFM is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. Established in 2012, NHFM provide specialist project management services for large and small capital developments, estates maintenance and a full range of facilities services. Carrying out facilities management for a state-of-the-art specialist emergency care hospital - The Northumbria, three general hospitals - North Tyneside, Wansbeck and Hexham hospitals - and a number of smaller community hospitals and clinic sites, we cover one of the largest geographical areas of any NHS trust in the country.

NHFM is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. Established in 2012, NHFM provide specialist project management services for large and small capital developments, estates maintenance and a full range of facilities services for all of Northumbria Healthcare Trust's sites.
Come and work for us and we can offer you:
+ Competitive rates of pay
+ Enhanced rates of pay for working evenings, nights, weekends and bank holidays
+ Favourable employment terms and conditions - we mirror NHS Agenda for Change terms and conditions (https://www.nhsemployers.org/tchandbook) which includes up to 33 days annual leave + bank holidays per year, generous maternity and paternity leave provisions, occupational sick pay, and much more
+ NHS Pension Scheme
+ Career development opportunities
+ Fantastic staff benefits including car lease, home electronics, cycle to work and childcare schemes, priority access to vaccinations, physiotherapy, counselling, among many more
+ A great employee experience - we score very highly on our employee satisfaction metrics