Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries
Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.

Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our own creations like Upper Crust, Millie's Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

Join our dynamic team as a valued Duty Manager (Team Leader), where every day brings exciting challenges in a fast-paced environment. Be the face of exceptional customer service, where your passion for excellence meets our commitment to exceeding expectations. Embrace innovation and teamwork while making a real difference!, SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

75% discount on your meal while on shift.
Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
Help@Hand App: from shopping discounts , GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones.
Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
Activities: Barista Competition, Millie's Cookies Ice off Challenge.