E-commerce Support Specialist - Work remote worldwide, no experience needed

The House of Mercier is excited to announce an incredible opportunity for an E-commerce Support Specialist position, available for remote work from anywhere in the world! This entry-level role is perfect for those looking to start their journey in the e-commerce sector, as no prior experience is necessary. In this position, you will assist our valued customers with their inquiries, ensuring they have a smooth and enjoyable shopping experience. Join our dynamic team dedicated to providing exceptional service to customers across the globe. We offer comprehensive training to prepare you for success in this role. If you are passionate about assisting others, eager to learn, and appreciate the flexibility of remote work, we would love to have you on board!,

• Respond to customer inquiries via email, chat, and social media regarding orders, products, and services.
• Resolve customer concerns quickly and effectively, ensuring satisfaction and loyalty.
• Assist customers in navigating our e-commerce platform and provide technical support as necessary.
• Support the processing of orders and manage returns according to company policies.
• Collect feedback from customers to improve overall service quality.
• Engage in ongoing training to stay updated on company products and services.
  
  A genuine interest in e-commerce and commitment to providing excellent customer service.
• Strong verbal and written communication skills.
• Ability to work independently and manage your time effectively in a remote setting.
• Basic computer skills and familiarity with online shopping platforms.
• A proactive approach to problem-solving and customer engagement.
• Strong organizational skills, able to manage multiple tasks and inquiries efficiently.
• A reliable internet connection to facilitate remote work.
  
  Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan