An exciting opportunity has arisen for a secondment to cover maternity leave as an EMD Quality and Professional Development Lead within Exeter Emergency Operations Centre (EOC). Reporting to the EOC Quality Assurance Manager, the EMD Quality and Professional Development Lead is a highly visible role within the Trust, integral to the EOC Leadership Team, ensuring effective day-to-day delivery within the Emergency Dispatch Quality Specialist (EMD Quality Team) and maintaining high standards of compliance and development across the call-taking function. The role involves daily operations within the EMD Quality Team, ensuring safe, high-quality and effective case reviews. Key Responsibilities: Team Management: Lead and manage a team of EDQS, fostering collaboration and high performance. Provide guidance, mentorship and support for professional growth. Quality Assurance: Oversee secondary case reviews, ensuring accuracy and quality. Implement robust quality control measures. Report Writing: Prepare comprehensive reports clearly communicating findings, insights and recommendations promptly and accurately. ACE Compliance: Manage ACE outcomes submission, maintain a compliance action plan and regularly address compliance gaps., Reporting to the EOC Quality Assurance Manager, the EMD Quality and Professional Development Lead is a highly visible role within the Trust and integral to the EOC Leadership Team, ensuring effective daily operations and maintaining high standards of compliance and development across call-taking functions. The Lead oversees daily delivery and operations within the EMD Quality Team, ensuring safe, high-quality and effective non-clinical case reviews aligned with strategic goals. Supported by the Quality Assurance Manager, the Lead collaborates closely with the Deputy Head of Clinical Operations and Safety (EOCs), Deputy Heads of EOCs, Learning and Development, EMD Team Leaders and the Quality & Clinical Care Directorate. Key responsibilities include risk identification and mitigation, consistent delivery of case reviews, resource management and supporting staff well-being and performance. They will monitor operational effectiveness, identify trends, manage resources and implement improvement action plans. The Lead maintains oversight of non-clinical case review performance, develops best practice procedures and provides expert advice to senior management. They also promote professional development, continuous improvement and supportive feedback, optimizing operational performance to achieve Trust objectives: o Non-clinical case review performance and quality improvemento Call Handling Performance Standardso Safe and high-quality patient care

Applicants must hold current MPDS Certification and be willing to successfully undertake MPDS EMD-Q training. Experience as a mentor, floor walker, Team Leader, or holding an MPDS EMD-Q certification is desirable.

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day. We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core. The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars. If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you. In return we will equip you with the skills and resources you need to thrive in your role. You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Staff networks
• Wide range of discounts from various organisations across the UK