Employment Adviser

As an Employment Adviser, your primary role is to support unemployed jobseekers (participants) in finding and sustaining employment. You will manage a caseload, provide employment support, and engage with employers to find sustainable job opportunities. We seek to employ an individual with experience in similar or transferable roles. Your responsibilities will include:

• Meeting with a high volume of participants to identify employment challenges and create personalised action plans.
• Offering Information, Advice, and Guidance (IAG) to address employment barriers.
• Liaising with employers and recruitment agencies to find suitable job opportunities.
• Providing your customers with a programme of support that will lead to sustained employment, informed by local labour market needs
• Booking participants on to relevant training internally or externally or referring to health and wellbeing courses or support.
• Assisting with CV writing and the job application process.
• Supporting jobseekers face-to-face across our campuses, meeting customer service standards and KPIs.
• Completing compliant customer paperwork following programme guidance and using CRM systems to capture accurate information.
  
  You should have a can-do attitude and experience in achieving performance and quality assurance targets in a fast-paced, customer-facing environment. You must manage your workload effectively, work autonomously and as part of a team, and be responsive to new demands., Northumberland Skills delivers employment support from 7 bases across Northumberland, so you must be able to meet the transport requirements of the role.