Estate Services Supervisor

Supervise and manage Hyde's Estate Services teams to deliver a responsive and high-quality service to residents. Ensure operational excellence across cleaning, caretaking, and maintenance functions, while maintaining compliance with Health and Safety regulations and delivering value for money for service charge payers.

Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers to build better futures.

Duties of an Estate Services Supervisor:
Supervise Estate Services teams to ensure consistent delivery of high standards across cleaning, caretaking, and ground maintenance.
Take operational responsibility for staff management, training, and deployment during core working hours.
Respond promptly to resident queries and complaints, ensuring effective communication and issue resolution.
Monitor and ensure compliance with Health and Safety regulations, including fire safety and COSHH standards.
Conduct regular estate inspections to maintain safety, cleanliness, and security across communal areas.
Liaise with contractors and local authorities to resolve communal repairs and ensure timely delivery of services.

Proven experience in estate or facilities management, including staff supervision.
Strong knowledge of Health and Safety regulations, including COSHH and fire safety.
Excellent communication skills with the ability to resolve resident queries effectively.
Competent in using MS Office packages and customer relationship management (CRM) systems.
Demonstrated ability to manage multiple priorities, coach teams, and deliver KPIs.

A fantastic pension
Life assurance
Great holidays
An award-winning flexible benefits package
Volunteering days
At Hyde, diversity and inclusion are at the heart of everything we do. We are dedicated to fostering a culture where inclusivity is embedded in our ways of working, not just a standalone initiative. We believe that the best ideas and solutions arise from a rich mix of perspectives, backgrounds, and experiences. Our commitment is to create a workplace that reflects the diverse communities we serve, where everyone feels valued, respected, and proud to bring their authentic selves to work.

Hyde is a disability-confident employer, and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.