Experience Administrator

Due to the promotion of the current post holder, we are looking to recruit a well organised administrator with an eye for detail for our Experience Team.

To provide full range of administrative and database support to the Experience Team. The post holder will be responsible for a number of administrative tasks, including database work, telephone enquiries, typing, filing and photocopying., The successful candidate will be responsible for providing administrative support to our Experience Team. They must have experience of data input, be accurate, flexible and be able to work on their own initiative. The post requires proficient IT skills and must be familiar with Microsoft Office applications.

Excellent written and verbal communication skills are essential. The post holder is primarily responsible for entering survey data onto our patient experience dashboard and responding to requests from colleagues for surveys and information about their feedback. The individual will also provide administrative support to the PALS and Complaints function of the team.

We are seeking an individual who is positive, flexible and highly accurate who can work alongside team members to provide high quality and effective administrative support.

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 4000 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout