Export Customer Services Clerk (Ocean Freight)

1. Operational

- Manage export container movements on behalf of clients
- Work closely with Yusen origin offices to ensure consignments move correctly on time
- Provide transactional service supports such as Customs clearance and haulage
- Act as direct point of contact for clients, ensuring that all operational requirements and enquiries are concluded accurately and courteously
- Communicate and escalate to team members and Management wherever necessary
- Ensure total accuracy of all information and high standards of operational service are met at all times
- Observe deadlines and SOP

2. Administrative

- Generate and maintain control sheets to fully track and audit all consignments accurately
- Maintain systems with accurate and real-time data

3. Commercial

- Provide ad-hoc freight quotations on request, using every opportunity to up-sell Yusen services
- Monitor and control all cost and revenue at job-file level
- Confirm and process all job-file invoicing

Experience in Ocean Freight Forwarding and/or Logistics
- Good administration skills
- Excellent Customer Services skills
- Proactive and flexible approach
- Excellent stakeholder management skills
- Ability to prioritise and work under pressure
- Attention to detail
- Excellent communication skills (written and verbal)
- Strong numeracy/literacy
- Basic IT; Microsoft Office, In-house systems

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

We are looking for an Export Customer Services Clerk with experience of ocean freight forwarding to join the team in our Rainham office.

The position holder will provide excellent customer service to the Export clientele of Yusen Logistics (UK) Ltd. They will continuously review ways of working to ensure shipments are managed efficiently and 'right first time'. They will develop industry knowledge to support identification, delivery and enhancement of Margin opportunities.

This role offers the opportunity to work 3 days remotely and 2 days in the office (subject to business requirements). The salary for this role is £29,000 - £38,000 per annum (DOE).

The benefits:

- 25 days' holiday (excluding bank holidays) and 5 days' Volunteer Leave per year
- Opportunity for Unpaid Leave subject to management approval
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
- Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
- On-Site Mental Health First Aiders
- Employee benefits i.e., Free eye test, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
- Tailored development and career opportunities
- Health Cash Plan
- KareHero