External Cleaning Host - 42 hours

External Cleaning Host Job Description Reports to: External Supervisor Location: Bluewater Shopping Centre - Greenhithe weekly hours: 42 Pay: £26,279.57 per annum. Purpose of the Role: The role will require that you can work as part of a Team of Hosts who which are responsible for maintaining all of the External areas, mainly concentrating service yards and external welcome halls to the high standards expected. Close co-operation with others is essential when working within the Department as is the capacity to work responsibly as an individual to complete given tasks. Your daily and weekly tasks are assigned to ensure that the Department meets its scheduled requirements and Client expectations. You will be the visible face of Bluewater thus you are expected to provide all our Guests with the very best level of service ensuring an enjoyable and memorable visit to Bluewater

• To Ensure that all Services yards are safe, secure, clean and tidy at all times.
• To ensure that the grounds and car park surrounding the centre is safe, secure, clean and tidy at all times
• To be the professional representative of Bluewater at the centre at all times
• To achieve high levels of customer satisfaction across all areas of our service to customers at the centre
• To achieve continuous improvement in the quality and efficiency of our services and in customer satisfaction
• To comply with Health & Safety at work regulations, fire regulations, and safe working practices
• To maintain a friendly professional manner with all Guests, Clients, and Management at all times according to the high standard expected
• Be responsible to comply with health and safety at work requirements, Fire Regulations, COSHH Regulations and safe working practices, including the use of prescribed protective clothing or equipment
• To comply with ISO 14001 Environmental Procedures
• To work as part of a multi-skilled team, responding to calls from the Helpdesk, Control Room, Team Leaders / Management
• To ensure you are correctly dressed in accordance with the Styling Guide
• Actively participate in delivering the Guest Service Experience at Bluewater
• To participate in ensuring that Bluewater is a safe and non-threatening environment for all Guests
• Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out your duties
• Undertake any ad-hoc duties that may be necessary during the course of your working shift
• Ensure compliance with all health and safety legislation and Company policy.
• To operate machinery as instructed and trained in a safe and responsible manner
• Undertake any ad-hoc duties that may be necessary during the course of your working shift.
Duties and Responsibilities:
• Maintain a friendly, helpful, courteous and professional manner with all guests, clients, and management at all times
• Deliver and maintain a high standard of grounds / car park care and cleaning services
• To manage traffic within the car park / external areas during busy periods
• To assist in the removal of pallets, cages and other removable items from site
• Clean, replenish and monitor the external areas of the centre as assigned by a Team Leader
• Periodically deep clean areas of the external areas of the centre as assigned by a Team Leader
• To programme excess charges and ensure that these are accurately logged and accountable for audit purposes
• Attend to reactive jobs logged in the helpdesk, and communicated to you via radio devices or PDA's
• Participate in ensuring that the centre is a safe and non-threatening environment for all guests
• Provide a polite, effective and consistent service to all guests across the entire range of services provided at the centre
• Communicate relevant information to guests on a regular basis
• Comply with health and safety at work requirements, Fire Regulations, COSHH Regulations and safe working practices
• Assist in ensuring that Health & Safety is not compromised at any time by reporting accidents, near misses, unsafe working environment(s) or unsafe behaviour to your team leader / Manager / or control
• Participate in complying with Environmental Procedures and Sustainability, and Biodiversity.
• Comply with the centre Emergency Procedures
• To uphold our values:
Knowledge, Experience & Personal Skills Essential Desirable Knowledge: · Relevant Job experience, preferably in an External retail environment Knowledge: · Good working knowledge of Traffic management · Have had health and safety training and understand the principles Experience: · following processes and being able to work with own initiative for periods of time Personal Skills: · Empathy to Guests · Excellent communicator · Good team worker · Strong customer service ethic · To be flexible in working approach · Must have sound interpersonal skills and pay attention to detail · Good command of English Language · Must have a valid UK Driving License

· Relevant Job experience, preferably in an External retail environment Knowledge: · Good working knowledge of Traffic management · Have had health and safety training and understand the principles Experience: · following processes and being able to work with own initiative for periods of time Personal Skills: · Empathy to Guests · Excellent communicator · Good team worker · Strong customer service ethic · To be flexible in working approach · Must have sound interpersonal skills and pay attention to detail · Good command of English Language · Must have a valid UK Driving License