Facilities and customer services assistant

The Facilities and Customer Service Assistant will provide practical and administrative support to ensure the smooth operation of our venue, assisting in room set-ups, reception duties, bookings management, customer interactions, and general facility oversight. This role could also be combined with a Social Media Management apprenticeship for candidates interested in gaining digital marketing skills. Key Responsibilities:

• Room Management:
o Set up and clear rooms for meetings and events, ensuring they meet customer requirements. o Regularly check all spaces for tidiness and suitability for customer use.
• Reception and Customer Service:
o Provide a friendly, welcoming reception service to visitors and customers in person, via email, and over the phone. o Handle general inquiries, resolve customer issues, and escalate when necessary. o Ensure customers receive a thorough induction and all necessary documentation.
• Bookings and Ticketing:
o Coordinate room bookings and maintain accurate records. o Manage event ticket sales, ensuring smooth transactions and accurate financial records. o Monitor payments to ensure invoices are settled on time, following up when necessary.
• Facility Maintenance:
o Regularly inspect facilities, reporting any maintenance needs promptly. o Check scheduled maintenance items (e.g., fire extinguishers, alarms) and book appointments as required.
• Stock Control and General Duties:
o Monitor and replenish stock supplies (e.g., stationery, cleaning supplies). o Keep staff kitchen and common areas tidy. o Care for indoor plants and maintain overall presentation of venue.
• General Administration and Support:
o Assist with general administrative tasks and other projects as directed by your line manager. Social Media Management:
• Support the creation and scheduling of engaging content across various social media
platforms.
• Monitor social media channels, respond to messages, comments, and engage with the
audience.
• Measure and analyse social media performance metrics.
• The option of completing a social media apprenticeship will be offered
  
  Excellent customer service and interpersonal skills.
• Organised, reliable, and able to prioritise tasks effectively.
• Confident handling cash and card transactions, managing bookings, and administrative tasks.
• Proficient in using basic computer software (email, calendar, booking systems).
• Ability to carry out manual tasks including lifting furniture and equipment.
Desirable:
• Previous experience in a similar role or customer-facing environment.
• Awareness of health and safety protocols